Frequently asked questions

What are your opening hours?

We are open Monday to Saturday, 09:00–20:00, and closed on Sundays. We can take Sunday bookings for bridal preparation.

How are your tools sterilised?

Nail and brow tools are autoclaved after every client and stored in dated pouches, opened in front of you. Files, towels and wax spatulas are single-use.

How does online booking work?

On the booking page you choose treatments, optionally a specialist, and mark a day and time. Total time and an estimated price are calculated instantly. Your request reaches us and we call within an hour during opening hours to confirm.

Can I cancel or change my booking?

Of course. Please let us know at least 24 hours ahead; a call or WhatsApp is enough. We don’t charge for last-minute cancellations but may ask for confirmation on your next booking.

Can I walk in?

For short treatments such as blow-dries, brows and manicures, yes, if we have a free slot. Colour, balayage and facials need a booking.

Do I need an allergy test before colour?

If it is your first colour or we are switching brands, yes: a small test behind the ear 48 hours before. It takes five minutes and is free.

How often should balayage be refreshed?

Because balayage blends softly from the root, every 3–4 months is enough. A toner every 6 weeks in between keeps it fresh.

Can I wear make-up after a Hydrafacial?

Yes. Any redness fades within hours, so you can wear make-up the same day. Avoid saunas and intense exercise for 24 hours.

When should the bridal trial be?

3–6 weeks before the wedding. Bring a photo of your dress and the time of the ceremony; we adjust the tones to the light. The trial fee is deducted from the package.

How many laser sessions will I need?

For most areas 6–8 sessions, 4–8 weeks apart. Hair density and hormones affect the number; we give you an estimate at the consultation.

Are the prices on the list final?

Prices include VAT. Where the price depends on hair length and thickness we give a range and tell you the exact amount before starting. Prices differ with our founder and senior colourist; the booking page calculates this when you choose a specialist.

Which payment methods do you accept?

Cash, debit and credit cards. Bridal packages can be paid in credit-card instalments. No prepayment is required.